Frequently Asked Questions
ACCOUNT
No, you do not need an account to place an order. The My Account feature is optional and offers express checkout and detailed order history.
Go to My Account and follow the instructions to Register.
Go to Lost your password?. Enter the requested information, and you will be able to reset your password.
CUSTOMER SERVICE
The best way to reach us is by emailing support@borgattis.com.
Once we receive your message, we’ll get back to you as soon as possible — usually within a few hours during business hours. Please note that replies may take a bit longer in the evenings or on weekends, but we’ll always make sure to follow up.
If you prefer to speak with someone directly, you can also call the shop at (718) 367-3799 during our store hours.
Once we receive your message, we’ll get back to you as soon as possible — usually within a few hours during business hours. Please note that replies may take a bit longer in the evenings or on weekends, but we’ll always make sure to follow up.
If you prefer to speak with someone directly, you can also call the shop at (718) 367-3799 during our store hours.
Need help with your order?
For the fastest assistance, please email support@borgattis.com.
We do everything we can to make sure your order arrives safely. If any item or package shows signs of damage, please reach out to us within 48 hours of the delivery date noted by the carrier.
To help us resolve the issue quickly, we require that you include photos of the package and the damaged item(s) with your message.
Please note that while we always aim to make things right, refunds and replacements are reviewed on a case-by-case basis, and we reserve the right to limit them when necessary.
If your order arrives damaged or is delayed in transit and we confirm eligibility after review, a refund or store credit will be issued.
Please note that we do not offer reshipments for any orders.
Borgatti’s cannot be held responsible for:
• Packages delivered within the confirmed 2-day shipping window without photo proof of damage.
• Incorrect shipping addresses provided at checkout.
• Situations where the items received are consistent with the order confirmation and invoice, even if the product was not what the customer intended to purchase.
• Issues resulting from improper storage or handling, as outlined on the product page, product packaging, or the information insert included with the order.
• Items that don’t meet personal taste preferences — we know everyone’s palate is unique!
For the fastest assistance, please email support@borgattis.com.
We do everything we can to make sure your order arrives safely. If any item or package shows signs of damage, please reach out to us within 48 hours of the delivery date noted by the carrier.
To help us resolve the issue quickly, we require that you include photos of the package and the damaged item(s) with your message.
Please note that while we always aim to make things right, refunds and replacements are reviewed on a case-by-case basis, and we reserve the right to limit them when necessary.
If your order arrives damaged or is delayed in transit and we confirm eligibility after review, a refund or store credit will be issued.
Please note that we do not offer reshipments for any orders.
Borgatti’s cannot be held responsible for:
• Packages delivered within the confirmed 2-day shipping window without photo proof of damage.
• Incorrect shipping addresses provided at checkout.
• Situations where the items received are consistent with the order confirmation and invoice, even if the product was not what the customer intended to purchase.
• Issues resulting from improper storage or handling, as outlined on the product page, product packaging, or the information insert included with the order.
• Items that don’t meet personal taste preferences — we know everyone’s palate is unique!
SHIPPING
WHERE
We offer shipping across the United States, including Hawaii and Alaska.
Please note that we’re unable to ship to PO Box or APO addresses at this time.
HOW
Perishables: Our perishable items are sold in pre-determined bundles. Each order is packed using insulated liners and gel ice packs to keep your items cool during transit. Once your package arrives, please place all perishable items in the freezer right away. You’ll find handling tips included inside the box.
Non-Perishables: Our non-perishable items are sold à la carte, so you can mix, match, and stock up on your favorites.
We offer shipping across the United States, including Hawaii and Alaska.
Please note that we’re unable to ship to PO Box or APO addresses at this time.
HOW
Perishables: Our perishable items are sold in pre-determined bundles. Each order is packed using insulated liners and gel ice packs to keep your items cool during transit. Once your package arrives, please place all perishable items in the freezer right away. You’ll find handling tips included inside the box.
Non-Perishables: Our non-perishable items are sold à la carte, so you can mix, match, and stock up on your favorites.
Perishables: Our perishable items are sold in pre-determined bundles, which include the cost of flat-rate shipping in the subtotal.
Non-Perishables: Our non-perishable items are sold à la carte and will be charged Home Delivery shipping at checkout.
Please note that if your order contains both a perishable bundle and non-perishable items, they will ship separately according to their respective shipping methods.
Non-Perishables: Our non-perishable items are sold à la carte and will be charged Home Delivery shipping at checkout.
Please note that if your order contains both a perishable bundle and non-perishable items, they will ship separately according to their respective shipping methods.
Orders are shipped on a first-come, first-served basis.
PERISHABLES
Our perishable items are packed and shipped to arrive within 2 days of their scheduled ship date.
2Day Express:
• Ships on Tuesdays and Wednesdays.
• Your tracking email will include the scheduled ship date, and your package should arrive 2 days later.
• Orders not processed by Wednesday will ship the following week to ensure they don’t get held up in transit over the weekend.
Ground:
• Ships Tuesdays through Thursdays.
• We only ship perishables via Ground to our local tri-state area (NY, NJ, CT) so they stay cool and arrive within 2 days.
NON-PERISHABLES
Our non-perishable items ship Tuesdays through Thursdays via Ground, with an average delivery window of 1–6 business days, depending on location.
We don’t ship on Fridays, weekends, or Mondays when the shop is closed.
PERISHABLES
Our perishable items are packed and shipped to arrive within 2 days of their scheduled ship date.
2Day Express:
• Ships on Tuesdays and Wednesdays.
• Your tracking email will include the scheduled ship date, and your package should arrive 2 days later.
• Orders not processed by Wednesday will ship the following week to ensure they don’t get held up in transit over the weekend.
Ground:
• Ships Tuesdays through Thursdays.
• We only ship perishables via Ground to our local tri-state area (NY, NJ, CT) so they stay cool and arrive within 2 days.
NON-PERISHABLES
Our non-perishable items ship Tuesdays through Thursdays via Ground, with an average delivery window of 1–6 business days, depending on location.
We don’t ship on Fridays, weekends, or Mondays when the shop is closed.
We do our best to get every order out as quickly as possible. If we have any questions about your order, we’ll reach out to you directly by email.
Sometimes delays can happen — such as during bad weather, inventory checks, national holidays, or when an item is temporarily out of stock — but we’ll always keep you updated and make sure your order ships as soon as it’s ready.
Sometimes delays can happen — such as during bad weather, inventory checks, national holidays, or when an item is temporarily out of stock — but we’ll always keep you updated and make sure your order ships as soon as it’s ready.
LOCAL DELIVERY/ PICK UP
You can enjoy our fresh pasta delivered straight to your door! Choose next-day delivery or in-store pickup.
We’ve partnered with Local Express, a trusted courier service, to provide fast local delivery within approximately a 20-mile radius of our Bronx location — including The Bronx, Lower Westchester, and surrounding areas.
Local delivery orders can be placed through our external Local Express website. For added convenience, download the “Borgatti’s Ravioli” app on Google Play or the App Store — just click to download.
We’ve partnered with Local Express, a trusted courier service, to provide fast local delivery within approximately a 20-mile radius of our Bronx location — including The Bronx, Lower Westchester, and surrounding areas.
Local delivery orders can be placed through our external Local Express website. For added convenience, download the “Borgatti’s Ravioli” app on Google Play or the App Store — just click to download.
PRODUCTS
SHIPPING
We offer nationwide shipping on borgattis.com, so you can enjoy our pasta no matter where you live.
LOCAL DELIVERY & PICKUP
We also provide local delivery and in-store pickup through our Local Express service for customers in eligible areas — approximately a 20-mile radius of our Bronx location.
VISIT US
Or come visit us in person at 632 E 187th Street, Bronx, NY 10458 — right in the heart of Bronx Little Italy. It’s always worth the trip!
We offer nationwide shipping on borgattis.com, so you can enjoy our pasta no matter where you live.
LOCAL DELIVERY & PICKUP
We also provide local delivery and in-store pickup through our Local Express service for customers in eligible areas — approximately a 20-mile radius of our Bronx location.
VISIT US
Or come visit us in person at 632 E 187th Street, Bronx, NY 10458 — right in the heart of Bronx Little Italy. It’s always worth the trip!
Perishables: Our perishable items are packed with insulated liners and gel ice packs to keep them cool on their way to you. Once your order arrives, please freeze your items right away and check the package for any additional instructions. You can store them in the freezer for up to 3 months, and there’s no need to defrost before cooking.
Non-Perishables: Our dried pastas can be stored in a cool, dry place (like your pantry) for up to 3 months.
For any non-Borgatti’s products included in your order, please follow the storage directions listed on their packaging.
Non-Perishables: Our dried pastas can be stored in a cool, dry place (like your pantry) for up to 3 months.
For any non-Borgatti’s products included in your order, please follow the storage directions listed on their packaging.
FRESH ITEMS
You can keep our fresh pasta in the refrigerator for up to 3 days. If you don’t plan to cook it within that time, simply place it in the freezer — no need to defrost before cooking.
FROZEN ITEMS
Our ready-to-bake manicotti is sold frozen and should go straight into the freezer when it arrives.
Some specialty ravioli flavors are also sold frozen — if yours was purchased that way, keep it stored in the freezer until you’re ready to enjoy it.
DRIED ITEMS
Our dried pasta can be stored in a cool, dry place (like your pantry).
STORAGE
Fresh: Up to 3 days in the refrigerator
Frozen: Up to 3 months in the freezer
Dried: Up to 3 months in the pantry
You can keep our fresh pasta in the refrigerator for up to 3 days. If you don’t plan to cook it within that time, simply place it in the freezer — no need to defrost before cooking.
FROZEN ITEMS
Our ready-to-bake manicotti is sold frozen and should go straight into the freezer when it arrives.
Some specialty ravioli flavors are also sold frozen — if yours was purchased that way, keep it stored in the freezer until you’re ready to enjoy it.
DRIED ITEMS
Our dried pasta can be stored in a cool, dry place (like your pantry).
STORAGE
Fresh: Up to 3 days in the refrigerator
Frozen: Up to 3 months in the freezer
Dried: Up to 3 months in the pantry
For cooking directions, please check the instructions on your package or visit the product’s page on our website. If you have any questions, we’re always happy to help — just send us an email at support@borgattis.com
All of our products are made in a facility that uses milk, eggs, crustacean shellfish (lobster), and wheat on shared equipment. For a full list of ingredients, please check the product packaging or the product page on our website.
At this time, we don’t make gluten-free or vegan products.
We’re always happy to help with ingredient questions — just send us an email at support@borgattis.com
At this time, we don’t make gluten-free or vegan products.
We’re always happy to help with ingredient questions — just send us an email at support@borgattis.com
PAYMENT INFORMATION
We accept all major credit cards — Visa, MasterCard, Discover, and American Express — for your convenience. Rest assured, we never store your payment information.
There are a few reasons an order might fail, with the most common being an error with the payment processor.
Here are some of the most common causes:
• Insufficient funds or spending limits on your card
• Incorrect billing information (name, address, or ZIP code)
• Expired or inactive card
• Bank security blocks — your bank may flag or temporarily hold the transaction for verification
• Browser or connection issues during checkout
Please double-check that your payment information is correct and that your card has sufficient funds. If the issue persists, contact your bank to confirm they haven’t declined or blocked the transaction.
Here are some of the most common causes:
• Insufficient funds or spending limits on your card
• Incorrect billing information (name, address, or ZIP code)
• Expired or inactive card
• Bank security blocks — your bank may flag or temporarily hold the transaction for verification
• Browser or connection issues during checkout
Please double-check that your payment information is correct and that your card has sufficient funds. If the issue persists, contact your bank to confirm they haven’t declined or blocked the transaction.
RETURN & REFUND POLICY
Because our products are food items, we’re unable to accept returns. Once an order — whether perishable or non-perishable — leaves our facility, we can’t guarantee that it’s been stored properly or hasn’t been tampered with. For everyone’s safety, we’re not able to take back any items, even if they’re unopened or still in their original packaging.
If your order arrived damaged or you have concerns about its condition, please see the “My order arrived damaged. What can be done?” section in the Customer Service portion of our FAQ for more information. You can also reach us directly at support@borgattis.com— we’re always happy to help.
Please note that while we always aim to make things right, refunds and replacements are reviewed on a case-by-case basis, and we reserve the right to limit them when necessary.
If your order arrived damaged or you have concerns about its condition, please see the “My order arrived damaged. What can be done?” section in the Customer Service portion of our FAQ for more information. You can also reach us directly at support@borgattis.com— we’re always happy to help.
Please note that while we always aim to make things right, refunds and replacements are reviewed on a case-by-case basis, and we reserve the right to limit them when necessary.
We always do our best to make things right. Refunds and replacements are reviewed on a case-by-case basis, and while we’ll always try to find a fair solution, we reserve the right to limit them when necessary.
If your order arrives damaged or is delayed in transit and we confirm eligibility after review, we’ll issue a refund or store credit.
Please note that we do not offer reshipments for any orders.
For more information about our refunds, credits, and shipping policies, please review our Terms & Conditions. We recommend giving them a quick read before placing your order so you know exactly what to expect.
If your order arrives damaged or is delayed in transit and we confirm eligibility after review, we’ll issue a refund or store credit.
Please note that we do not offer reshipments for any orders.
For more information about our refunds, credits, and shipping policies, please review our Terms & Conditions. We recommend giving them a quick read before placing your order so you know exactly what to expect.
The best way to guarantee a great experience is to review our shipping guidelines before placing your order. If you have a question or run into an issue that isn’t covered below, just reach out to us at support@borgattis.com — we’re always happy to help.
Shipping Accuracy
Please double-check your shipping address before completing your order! Our delivery guarantee applies only to correctly addressed shipments. We can’t guarantee the condition of a package if the carrier has to reroute it. Delivery is guaranteed only to the address confirmed on your order acknowledgment.
Unfortunately, we’re unable to ship to PO Boxes, APO, FPO, DPO, or international addresses.
No Weekend Deliveries
We ship orders Tuesday through Thursday on a first-come, first-served basis. Perishable packages typically arrive within 2 days after leaving our facility. We don’t ship Friday through Sunday to prevent perishable items from sitting in transit over the weekend.
Non-perishable packages have a 1–6 business day delivery window, depending on location.
Freeze Perishable Products Immediately Upon Arrival
Perishable products should remain frozen until you’re ready to enjoy them. If you notice spoilage, please contact us within 48 hours of delivery. Other product concerns should also be reported within 48 hours. To help us resolve any issue quickly, please include photos with your message for refund or store credit consideration.
Our dried pasta can be stored in a cool, dry place — perfect for stocking your pantry.
Shipping Accuracy
Please double-check your shipping address before completing your order! Our delivery guarantee applies only to correctly addressed shipments. We can’t guarantee the condition of a package if the carrier has to reroute it. Delivery is guaranteed only to the address confirmed on your order acknowledgment.
Unfortunately, we’re unable to ship to PO Boxes, APO, FPO, DPO, or international addresses.
No Weekend Deliveries
We ship orders Tuesday through Thursday on a first-come, first-served basis. Perishable packages typically arrive within 2 days after leaving our facility. We don’t ship Friday through Sunday to prevent perishable items from sitting in transit over the weekend.
Non-perishable packages have a 1–6 business day delivery window, depending on location.
Freeze Perishable Products Immediately Upon Arrival
Perishable products should remain frozen until you’re ready to enjoy them. If you notice spoilage, please contact us within 48 hours of delivery. Other product concerns should also be reported within 48 hours. To help us resolve any issue quickly, please include photos with your message for refund or store credit consideration.
Our dried pasta can be stored in a cool, dry place — perfect for stocking your pantry.