Frequently Asked Questions
ABOUT BORGATTI'S
Borgatti's is a family-owned pasta shop founded in 1935 by Lindo and Maria Borgatti in the Bronx's Little Italy. Four generations later, our family continues making fresh pasta at our original location on East 187th Street.
Yes! Despite shipping our pasta nationwide, we're still a small, family-run business. Our family remains directly involved in the day-to-day operations, from making pasta to packing orders and helping customers.
Our pasta is made at our family shop at 632 E 187th Street in the Bronx, New York, where we've been serving our community since 1935.
ACCOUNT
No, you do not need an account to place an order. The My Account feature is optional and offers express checkout and detailed order history.
Go to My Account and follow the instructions to Register.
Go to Lost your password?. Enter the requested information, and you will be able to reset your password.
CUSTOMER SERVICE
We're happy to help! You can reach us by:
Email (Preferred): support@borgattis.com
Phone: (718) 367-3799 during regular store hours
For order-related questions, please include your order number and a brief description of your concern.
For damaged, spoiled, defective, or incorrect orders: Contact us within 48 hours of the carrier-recorded delivery date and time, as outlined in our Terms and Conditions.
Email (Preferred): support@borgattis.com
Phone: (718) 367-3799 during regular store hours
For order-related questions, please include your order number and a brief description of your concern.
For damaged, spoiled, defective, or incorrect orders: Contact us within 48 hours of the carrier-recorded delivery date and time, as outlined in our Terms and Conditions.
If your order arrives damaged, spoiled, defective, or incorrect, please email support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.
Please include:
1. Your order number and a description of the issue.
2. Clear photos of the affected products, shipping box, insulated packaging, and cooling materials.
Keep all affected products and original packaging until your claim has been reviewed.
Important: Our perishable products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically mean a product is damaged or spoiled.
All claims are reviewed individually. Monetary refunds require photographic evidence of damage, spoilage, or compromised products. Claims without sufficient documentation may be considered for online store credit only.
Refunds and store credits are not guaranteed. We do not offer returns, exchanges, replacements, or reshipments.
For complete details, please review our Terms and Conditions.
Please include:
1. Your order number and a description of the issue.
2. Clear photos of the affected products, shipping box, insulated packaging, and cooling materials.
Keep all affected products and original packaging until your claim has been reviewed.
Important: Our perishable products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically mean a product is damaged or spoiled.
All claims are reviewed individually. Monetary refunds require photographic evidence of damage, spoilage, or compromised products. Claims without sufficient documentation may be considered for online store credit only.
Refunds and store credits are not guaranteed. We do not offer returns, exchanges, replacements, or reshipments.
For complete details, please review our Terms and Conditions.
SHIPPING
WHERE WE SHIP
We ship throughout the United States, including Alaska and Hawaii. We do not ship internationally or to PO Boxes.
HOW WE SHIP
Perishable Products: Sold in pre-determined bundles and packed with insulated liners and gel ice packs to keep products cool during transit.
Non-Perishable Products: Sold à la carte, allowing you to mix and match your favorites. These items ship via Ground.
Please note: Perishable products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically indicate damage or spoilage. Freeze promptly upon delivery.
We ship throughout the United States, including Alaska and Hawaii. We do not ship internationally or to PO Boxes.
HOW WE SHIP
Perishable Products: Sold in pre-determined bundles and packed with insulated liners and gel ice packs to keep products cool during transit.
Non-Perishable Products: Sold à la carte, allowing you to mix and match your favorites. These items ship via Ground.
Please note: Perishable products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically indicate damage or spoilage. Freeze promptly upon delivery.
Shipping rates are determined by our carriers, not Borgatti’s, and vary depending on the shipping method and destination.
Perishable Products: Flat-rate shipping of $15 per bundle. Insulated liners, gel ice packs, and shipping boxes are included in the bundle subtotal price.
Non-Perishable Products: Ground shipping rates are calculated at checkout based on carrier rates.
Combined Orders: Perishable and non-perishable items ship separately, with their respective shipping charges.
Please note: Shipping charges are based on carrier rates and are subject to change.
Perishable Products: Flat-rate shipping of $15 per bundle. Insulated liners, gel ice packs, and shipping boxes are included in the bundle subtotal price.
Non-Perishable Products: Ground shipping rates are calculated at checkout based on carrier rates.
Combined Orders: Perishable and non-perishable items ship separately, with their respective shipping charges.
Please note: Shipping charges are based on carrier rates and are subject to change.
Orders are processed on a first-come, first-served basis, subject to product availability.
PERISHABLE PRODUCTS
2-Day Express: Ships Tuesdays and Wednesdays, with estimated delivery within 2 business days.
Ground (NY, NJ, CT only): Ships Tuesdays through Thursdays, with estimated delivery within 1–2 business days.
Orders not shipped by Wednesday via 2-Day Express will typically ship the following week to avoid weekend transit.
NON-PERISHABLE PRODUCTS
Ship Tuesdays through Thursdays via Ground, with estimated delivery within 1–6 business days, depending on the destination.
Please note: We do not ship Friday through Monday. All delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, and other circumstances may affect delivery times.
PERISHABLE PRODUCTS
2-Day Express: Ships Tuesdays and Wednesdays, with estimated delivery within 2 business days.
Ground (NY, NJ, CT only): Ships Tuesdays through Thursdays, with estimated delivery within 1–2 business days.
Orders not shipped by Wednesday via 2-Day Express will typically ship the following week to avoid weekend transit.
NON-PERISHABLE PRODUCTS
Ship Tuesdays through Thursdays via Ground, with estimated delivery within 1–6 business days, depending on the destination.
Please note: We do not ship Friday through Monday. All delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, and other circumstances may affect delivery times.
Orders are processed on a first-come, first-served basis. Delays may occur due to:
● High order volumes.
● Product availability or inventory checks.
● Holidays or severe weather.
● Other unforeseen circumstances.
If we need additional information to process your order, we'll contact you by email. We do our best to get every order shipped as quickly as possible.
● High order volumes.
● Product availability or inventory checks.
● Holidays or severe weather.
● Other unforeseen circumstances.
If we need additional information to process your order, we'll contact you by email. We do our best to get every order shipped as quickly as possible.
We recommend reviewing our Terms and Conditions before ordering. Here are a few important reminders:
SHIPPING ADDRESSES
Please double-check your shipping address, including apartment or unit numbers. We are not responsible for delivery issues caused by incorrect addresses, rerouting, or unsuccessful delivery attempts.
DELIVERY ESTIMATES
Delivery dates are estimates, not guarantees. Shipping delays alone do not automatically qualify an order for a refund or store credit.
RECEIVING YOUR ORDER
Monitor your tracking information and retrieve your package promptly. We are not responsible for theft, damage, or deterioration after confirmed delivery.
PERISHABLE PRODUCTS
Our perishable products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically mean a product is damaged or spoiled. Freeze promptly upon arrival.
REPORTING A PROBLEM
Contact support@borgattis.com within 48 hours of the carrier-recorded delivery date and time if your order arrives damaged, spoiled, defective, or incorrect. Include your order number and photographic documentation.
For complete shipping, storage, and refund policies, please review our Terms and Conditions.
SHIPPING ADDRESSES
Please double-check your shipping address, including apartment or unit numbers. We are not responsible for delivery issues caused by incorrect addresses, rerouting, or unsuccessful delivery attempts.
DELIVERY ESTIMATES
Delivery dates are estimates, not guarantees. Shipping delays alone do not automatically qualify an order for a refund or store credit.
RECEIVING YOUR ORDER
Monitor your tracking information and retrieve your package promptly. We are not responsible for theft, damage, or deterioration after confirmed delivery.
PERISHABLE PRODUCTS
Our perishable products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically mean a product is damaged or spoiled. Freeze promptly upon arrival.
REPORTING A PROBLEM
Contact support@borgattis.com within 48 hours of the carrier-recorded delivery date and time if your order arrives damaged, spoiled, defective, or incorrect. Include your order number and photographic documentation.
For complete shipping, storage, and refund policies, please review our Terms and Conditions.
RETURNS & REFUNDS
All food product sales are final. For food safety reasons, we do not accept returns or exchanges of perishable or non-perishable products, including unopened or sale items.
Once products leave our facility, we cannot verify how they have been handled or stored. Please do not ship products back to us.
If your order arrives damaged, spoiled, defective, or incorrect, contact support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.
All claims are reviewed individually. Refunds and online store credits are not guaranteed, and we do not offer replacements or reshipments.
For additional information, see "My order arrived damaged. What can be done?" or review our Terms and Conditions.
Once products leave our facility, we cannot verify how they have been handled or stored. Please do not ship products back to us.
If your order arrives damaged, spoiled, defective, or incorrect, contact support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.
All claims are reviewed individually. Refunds and online store credits are not guaranteed, and we do not offer replacements or reshipments.
For additional information, see "My order arrived damaged. What can be done?" or review our Terms and Conditions.
All food sales are final, but we understand that unexpected issues can happen.
If your order arrives damaged, spoiled, defective, or incorrect, email support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.
All claims are reviewed individually:
● Refunds: Require supporting documentation, including photos of damaged, spoiled, or compromised products.
● Online Store Credit: Claims without sufficient documentation or involving shipping delays without proof of damage may be considered for store credit only.
● Shipping Charges: Reviewed separately and are not automatically refundable.
Refunds and store credits are not guaranteed. Compensation is based on the verified issue, and we do not offer replacements or reshipments.
Approved refunds are issued to the original payment method. Online store credits are valid only at borgattis.com and cannot be exchanged for cash.
For complete details, please review our Terms and Conditions.
If your order arrives damaged, spoiled, defective, or incorrect, email support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.
All claims are reviewed individually:
● Refunds: Require supporting documentation, including photos of damaged, spoiled, or compromised products.
● Online Store Credit: Claims without sufficient documentation or involving shipping delays without proof of damage may be considered for store credit only.
● Shipping Charges: Reviewed separately and are not automatically refundable.
Refunds and store credits are not guaranteed. Compensation is based on the verified issue, and we do not offer replacements or reshipments.
Approved refunds are issued to the original payment method. Online store credits are valid only at borgattis.com and cannot be exchanged for cash.
For complete details, please review our Terms and Conditions.
LOCAL DELIVERY & PICK UP
LOCAL DELIVERY
Enjoy fresh Borgatti's pasta delivered right to your door! We offer next-day delivery through Local Express within approximately 20 miles of our Bronx location, including The Bronx, Lower Westchester, and surrounding areas.
IN-STORE PICKUP
Order online and schedule a convenient pickup time at our Bronx shop.
HOW TO ORDER
Online: Borgatti's Local Express Store
Mobile App: Download the "Borgatti's Ravioli" app on theApp Store or Google Play.
Local delivery and pickup orders are handled separately from nationwide shipping through our Local Express platform.
Enjoy fresh Borgatti's pasta delivered right to your door! We offer next-day delivery through Local Express within approximately 20 miles of our Bronx location, including The Bronx, Lower Westchester, and surrounding areas.
IN-STORE PICKUP
Order online and schedule a convenient pickup time at our Bronx shop.
HOW TO ORDER
Online: Borgatti's Local Express Store
Mobile App: Download the "Borgatti's Ravioli" app on theApp Store or Google Play.
Local delivery and pickup orders are handled separately from nationwide shipping through our Local Express platform.
PRODUCTS
NATIONWIDE SHIPPING
Shop online at borgattis.com for shipping throughout the United States, including Alaska and Hawaii.
LOCAL DELIVERY & IN-STORE PICKUP
Order through our Local Express Store for local delivery within approximately 20 miles of our Bronx location or to schedule an in-store pickup.
SHOP IN PERSON
Visit us at 632 E 187th Street, Bronx, NY 10458, in the heart of Bronx Little Italy. We'd love to see you!
Shop online at borgattis.com for shipping throughout the United States, including Alaska and Hawaii.
LOCAL DELIVERY & IN-STORE PICKUP
Order through our Local Express Store for local delivery within approximately 20 miles of our Bronx location or to schedule an in-store pickup.
SHOP IN PERSON
Visit us at 632 E 187th Street, Bronx, NY 10458, in the heart of Bronx Little Italy. We'd love to see you!
PERISHABLE PRODUCTS
Our perishable products are packed with insulated liners and gel ice packs to keep them cool during transit. Products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically indicate damage or spoilage.
Upon Arrival: Freeze promptly.
Frozen Storage: Consume within 3 months for best quality.
Cooking: No need to defrost before cooking. Follow the included instructions.
NON-PERISHABLE PRODUCTS
Store dried pasta in a cool, dry place, such as your pantry, and consume within 3 months for best quality.
OTHER PRODUCTS
Follow the storage instructions on the packaging of any non-Borgatti's products.
Important: If perishable products arrive warm or show signs of spoilage, do not consume them. Contact support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.
Our perishable products are packed with insulated liners and gel ice packs to keep them cool during transit. Products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically indicate damage or spoilage.
Upon Arrival: Freeze promptly.
Frozen Storage: Consume within 3 months for best quality.
Cooking: No need to defrost before cooking. Follow the included instructions.
NON-PERISHABLE PRODUCTS
Store dried pasta in a cool, dry place, such as your pantry, and consume within 3 months for best quality.
OTHER PRODUCTS
Follow the storage instructions on the packaging of any non-Borgatti's products.
Important: If perishable products arrive warm or show signs of spoilage, do not consume them. Contact support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.
FRESH PRODUCTS
Refrigerate fresh pasta for up to 3 days, or freeze for longer storage. No need to defrost before cooking.
FROZEN PRODUCTS
Ready-to-bake manicotti and certain specialty ravioli flavors are sold frozen. Keep them frozen until ready to prepare.
DRIED PRODUCTS
Store dried pasta in a cool, dry place, such as your pantry.
STORAGE GUIDELINES
Refrigerated: Up to 3 days.
Frozen: Up to 3 months for best quality.
Dried: Up to 3 months in a cool, dry place.
Always follow the storage and preparation instructions provided with your products.
Refrigerate fresh pasta for up to 3 days, or freeze for longer storage. No need to defrost before cooking.
FROZEN PRODUCTS
Ready-to-bake manicotti and certain specialty ravioli flavors are sold frozen. Keep them frozen until ready to prepare.
DRIED PRODUCTS
Store dried pasta in a cool, dry place, such as your pantry.
STORAGE GUIDELINES
Refrigerated: Up to 3 days.
Frozen: Up to 3 months for best quality.
Dried: Up to 3 months in a cool, dry place.
Always follow the storage and preparation instructions provided with your products.
Cooking instructions are available on your product packaging, individual product pages, and our How to Cook page at borgattis.com.
Have a question? Email support@borgattis.com. We're happy to help!
Have a question? Email support@borgattis.com. We're happy to help!
All Borgatti's products are manufactured in a facility that uses milk, eggs, crustacean shellfish (lobster), and wheat on shared equipment.
For complete ingredient and allergen information, check the product packaging or individual product page.
We do not currently offer gluten-free or vegan products.
For additional questions, email support@borgattis.com.
For complete ingredient and allergen information, check the product packaging or individual product page.
We do not currently offer gluten-free or vegan products.
For additional questions, email support@borgattis.com.
PAYMENT INFORMATION
We accept all major credit cards, including Visa, Mastercard, Discover, and American Express.
For your security, we do not store your payment information.
For your security, we do not store your payment information.
Orders may fail due to payment processing or checkout issues. Common causes include:
● Insufficient funds or card spending limits.
● Incorrect billing information.
● Expired or inactive credit cards.
● Bank security restrictions.
● Browser or internet connection issues.
Please double-check your payment information and try again. If the issue continues, contact your bank or email support@borgattis.com for assistance.
● Insufficient funds or card spending limits.
● Incorrect billing information.
● Expired or inactive credit cards.
● Bank security restrictions.
● Browser or internet connection issues.
Please double-check your payment information and try again. If the issue continues, contact your bank or email support@borgattis.com for assistance.