The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders. If you have an issue that isn't covered below, please reach out to our team at email@example.com
, and we'll help work through a solution.Shipping Accuracy:
Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement. Unfortunately, we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses.No weekend deliveries available:
Orders ship out Tuesday through Thursday on a first come, first served basis, and will arrive within 2 days after leaving our facility. Due to our products being perishable, we do not ship orders Friday through Sunday.Please freeze perishable products immediately upon receipt:
Perishable products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 48 hours from receipt of order. Photos are required, for any return of funds or for online store credit. We ship our fettuccine dried, which can be stored in a cool, dry place.