Frequently Asked Questions

ACCOUNT

No, you do not need an account to place an order. The My Account feature is optional and offers express checkout and detailed order history.

We are currently working on this function. Information to come soon.

Go to My Account. Click on the “Lost your password?” link. Enter the requested information, and you will be able to reset your password.

CUSTOMER SERVICE

Emailing support@borgattis.com is the best way to contact us about an online order.

Once we receive your email, we will get back to you with a response as soon as possible. During business hours, that’s usually within a couple of hours. Evenings and weekends may take us a little longer.

You can also reach the store at (718) 367-3799.

Please submit customer support requests to support@borgattis.com.

We do our best to minimize product breakage in transit; however, if your item(s) and/or package(s) arrive damaged, contact must be made within 48 hours to notify us from the date the package was marked delivered by the shipping carrier.

If your item(s) and/or package(s) are damaged or, not to satisfaction, photos are required, for any return of funds or for online store credit.

We reserve the right to limit refunds and replacements.

Borgatti’s will not be held liable:
— If your package arrives within the 2-day shipping window confirmed by the shipping carrier, and you do not have photos or proof of damages to the item(s) and/or package(s).
— Incorrect shipping addresses provided on the order confirmation and invoice.
— Items that differ from the provided order confirmation and invoice.
— Products that are “not to your liking” due to the wide range of personal taste preferences and food likes/dislikes.

SHIPPING

We ship across the United States, including Hawaii and Alaska with flat rate shipping.

We do not ship to PO Box or APO addresses. You must provide us with a physical address for us to ship your order.

Shipping is a flat rate and the best rates offered.

If you would like to see a shipping estimate before checking out: after filling your cart with items, view your cart to see our shipping calculator before proceeding to the checkout process.

Orders ship out Tuesday through Thursday on a first come, first served basis, and will arrive within 2 days after leaving our facility. Due to our products being perishable, we do not ship orders Friday through Sunday. We also do not ship days we are closed.

We do our best to fill every order in a timely manner. Should we have a question regarding your order, we will contact you directly via email. In the event there is inclement weather, an out of stock item, a national holiday affecting shipping, or if inventory is being conducted, we will do our best to provide the latest information. We will ship your order as soon as we can.

LOCAL DELIVERY

You can now get our pasta fresh, delivered to your home! We're working with a courier express company that provides doorstep delivery services.

This is a courier service, delivering orders in the shortest possible time frame to the eligible areas. This could be by car, scooter, or bike.

The Bronx, Southern Westchester, Lower Manhattan and the surrounding areas are eligible.

Orders for local delivery are placed through an external website. You can also download our app, “Borgatti’s Ravioli” through Google Play or the App Store.

PRODUCTS

We ship nationwide, and you can purchase our products to be shipped to you online through our website.

We also offer local delivery to eligible areas through our local express service.

Or you can visit us in store at 632 E 187th Street, Bronx, NY 10458. It’s well worth the trip!

Freeze your items immediately upon receipt. Please see package instructions for further details. When cooking frozen, do not defrost.

We ship our fettuccine dried. This can be stored in a cool, dry place.

Products can be kept for up to 3 months upon receiving them.

You can keep our fresh pasta in the refrigerator for up to 3 days. If you are not going to use our fresh pasta within 3 days, you can freeze it for up to 3 months. When cooking frozen, do not defrost.

Our ready to bake manicotti is a frozen item and should be placed in the freezer immediately.

Our dried fettuccine can be stored in a cool, dry place.

Products can be kept for up to 3 months upon receiving them.

Please see package instructions for further details. Cooking instructions can also be found on each item's product page on our website. If you have further questions, email us at support@borgattis.com.

Our products contain wheat, eggs, and milk. Please refer to each product package or product page on our website for a full ingredients list.

We do not make gluten-free or vegan products.

PAYMENT INFORMATION

You can pay for your order with a major credit card (Visa, MasterCard, Discover Card, American Express.) We do not store any payment information.

There are numerous reasons why an order may fail. The most common reason is an error in the payment processor. Please check if the card you are using has sufficient funds or that your bank has not refused the transaction.

RETURN POLICY

Due to the perishable nature of our product, we do not accept returns. We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or coloring, and properly stored in the freezer will remain fresh and delicious for approximately 3 months.

In the event you are dissatisfied with your purchase, you must contact us within 48 hours from receiving your order. Other defects must be reported within 48 hours from receipt of order. Photos are required, for any return of funds or for online store credit. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders. If you have an issue that isn't covered below, please reach out to our team at support@borgattis.com, and we'll help work through a solution.

Shipping Accuracy: Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement. Unfortunately, we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses.

No weekend deliveries available: Orders ship out Tuesday through Thursday on a first come, first served basis, and will arrive within 2 days after leaving our facility. Due to our products being perishable, we do not ship orders Friday through Sunday.

Please freeze perishable products immediately upon receipt: Perishable products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 48 hours from receipt of order. Photos are required, for any return of funds or for online store credit. We ship our fettuccine dried, which can be stored in a cool, dry place.
Pre-Black Friday Sale! 20% OFF our Care Package and our Simple Dinner Box. 10% OFF 2 & 3 Boxes of Ravioli (excluding Porcini), Manicotti, Fettuccine, Family Style Box, Mangia! Meal Kit and Catch of the Day! Meal Kit. 5% OFF 4 Box Ravioli Bundles, 2 & 3 Porcini Ravioli Bundles, Cavatelle, and Lasagna. Offer valid 11/18-11/21 MIDNIGHT EST. Discount will automatically apply to qualifying items. Thanksgiving Deadline NOV 14 for guaranteed delivery.
Christmas Deadline DEC 12 for guaranteed delivery.