TERMS & CONDITIONS

At Borgatti’s Ravioli & Egg Noodles, we take pride in every product we make. Since 1935, our family has been committed to providing quality pasta and a great customer experience.

Please review our shipping, storage, and refund policies before placing your order.

SHIPPING & DELIVERY

Shipping Addresses

Please double-check your shipping address before completing your order. Customers are responsible for providing accurate and complete shipping information, including apartment or unit numbers.

Borgatti’s is not responsible for delivery issues or product deterioration caused by incorrect addresses, rerouting, or unsuccessful delivery attempts.

We do not ship to PO Boxes, APO, FPO, DPO, or international addresses.

Shipping Schedule

Orders are processed on a first-come, first-served basis, subject to product availability.

Perishable Orders: Typically ship Tuesday through Thursday using designated expedited or ground shipping services.
Non-Perishable Orders: Typically arrive within 1–6 business days after shipment, depending on the destination and carrier.
Weekend Shipping: We do not ship Friday through Sunday to minimize the risk of perishable products sitting in transit over the weekend.

Delivery Estimates

Delivery times vary by shipping method, destination, and carrier. Estimated delivery dates are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances beyond our control may occur.

A shipping delay alone does not automatically qualify an order for a refund or online store credit.

Receiving Your Order

Please monitor your tracking information and retrieve your package as soon as it is delivered, especially if it contains perishable products.

Borgatti’s is not responsible for theft, damage, or deterioration occurring after successful delivery.

PRODUCT STORAGE & FOOD SAFETY

Perishable Products

Our perishable products are shipped to arrive cool or cold, not frozen. Arriving unfrozen does not automatically mean a product is damaged or spoiled.

For best quality:

Upon Arrival: Freeze promptly.
Frozen Storage: Consume within 3 months for best quality.
Preparation: Follow the storage and cooking instructions provided with your products.

If products arrive warm, show signs of spoilage, or raise food safety concerns, do not consume them. Contact us promptly with your order information and supporting documentation.

Non-Perishable Products

Store dried pasta and other shelf-stable items in a cool, dry place according to their packaging instructions.

RETURNS & REFUNDS

All food product sales are final. For food safety reasons, we do not accept returns or exchanges of perishable, refrigerated, frozen, dried, or shelf-stable food products, including unopened and sale items.

Once food products leave our possession, we cannot verify how they have been handled or stored. Please do not ship products back to us.

We do not offer replacement shipments or reshipments.

Reporting a Problem

If your order arrives damaged, spoiled, defective, or incorrect, please contact support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.

To request a discretionary refund, please provide:

Your order number and a description of the issue.
Clear photographs of the affected products, shipping box, insulated packaging, and cooling materials.
Any additional information requested during our review.

Please keep all affected products and original packaging until your claim has been reviewed.

Refunds vs. Online Store Credit

Refunds: Complete supporting documentation, including photographic evidence of damage, spoilage, or compromised products, is required for monetary refund consideration.
Online Store Credit: Claims without the required documentation, including shipping delays without proof of damage, may be considered for online store credit only, at Borgatti’s discretion.

All claims are reviewed individually. Refunds and online store credits are not guaranteed. Borgatti’s reserves the right to approve, deny, or limit discretionary compensation.

Shipping Delays

Estimated delivery dates are not guarantees. A delayed package does not automatically mean its contents are damaged or unusable.

Orders arriving late without documented product damage do not qualify for discretionary monetary refunds but may be considered for online store credit.

Refund Details

Approved refunds are issued to the original payment method. Shipping charges are evaluated separately and are not automatically refundable.

Compensation is based on the verified issue. Damage to one product does not automatically qualify the entire order for a refund.

Online store credit is valid exclusively at borgattis.com and cannot be exchanged for cash.

WHAT WE CANNOT COVER

Borgatti’s is not responsible for:

Incorrect Addresses: Incomplete or inaccurate shipping information provided at checkout.
Missed Deliveries: Recipient unavailability, refused deliveries, or inaccessible delivery locations.
After-Delivery Issues: Theft, loss, damage, or deterioration after the carrier confirms delivery.
Ordering Mistakes: Products correctly fulfilled according to the order confirmation, even if a different product was intended.
Improper Storage: Failure to follow the storage, handling, or preparation instructions provided.
Personal Preferences: Dissatisfaction based solely on flavor, texture, or individual taste.
Unfrozen Products: Products arriving unfrozen but otherwise properly chilled and showing no signs of spoilage or damage.

LATE OR MISSING REFUNDS

If your refund has been approved, it will be issued to your original payment method. Processing times vary by bank or credit card provider.

If your refund has not appeared, please check with your bank or credit card company first. If you still need assistance, contact support@borgattis.com with your order number.

QUESTIONS?

For order concerns, refund requests, or a written copy of this policy, please contact support@borgattis.com.

Borgatti’s may update this policy from time to time. Changes will be published on borgattis.com and will apply prospectively.