As part of our Customer Service commitment, Borgatti’s stands behind our products, and we want you to be as happy with them, as our customers have been for over 80+ years.
Shipping Accuracy: Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement. Unfortunately, we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses.
No weekend deliveries available: Orders ship out Tuesday through Thursday on a first come, first served basis, and will arrive within 2 days after leaving our facility. Due to our products being perishable, we do not ship orders Friday through Sunday.
Please freeze perishable products immediately upon receipt: Perishable products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 48 hours from receipt of order. Photos are required, for any return of funds or for online store credit. We ship our fettuccine dried, which can be stored in a cool, dry place.
We do our best to minimize product breakage in transit; however, if your item(s) and/or package(s) arrive damaged, contact must be made within 48 hours to notify us from the date the package was marked delivered by the shipping carrier.
If your item(s) and/or package(s) are damaged or, not to satisfaction, photos are required, for any return of funds or for online store credit.
We reserve the right to limit refunds and replacements.
Borgatti’s will not be held liable:
— If your package arrives within the 2-day shipping window confirmed by the shipping carrier, and you do not have photos or proof of damages to the item(s) and/or package(s).
— For incorrect shipping addresses provided on the order confirmation and invoice.
— For items that differ from the provided order confirmation and invoice.
— For products that are “not to your liking” due to the wide range of personal taste preferences and food likes/dislikes.
Non-perishable items, such as dried fettuccine, will only be refunded or issued online store credit if you have photo proof of the destroyed product. As a non-perishable item, it is unaffected by shipping delays.
Please freeze the perishable products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer.
Late or missing refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Contact us at email@example.com for questions related to refunds.