OVERVIEW
As part of our commitment to customer service, Borgatti’s stands behind every product we make. We want you to be as happy with your order as our customers have been for 90 years.
SHIPPING POLICIES
Shipping Accuracy: Please double-check your shipping address before completing your order! Our delivery guarantee applies only to correctly addressed shipments. We can’t guarantee the condition of a package if the carrier has to reroute it. Delivery is guaranteed only to the address confirmed on your order acknowledgment. Unfortunately, we’re unable to ship to PO Boxes, APO, FPO, DPO, or international addresses.
No Weekend Deliveries: We ship orders Tuesday through Thursday on a first-come, first-served basis. Perishable packages typically arrive within 2 days after leaving our facility. We don’t ship Friday through Sunday to prevent perishable items from sitting in transit over the weekend. Non-perishable packages have a 1–6 business day delivery window, depending on location.
Freeze Perishable Products Immediately Upon Arrival: Perishable products should remain frozen until you’re ready to enjoy them. If you notice spoilage, please contact us within 48 hours of delivery. Other product concerns should also be reported within 48 hours. To help us resolve any issue quickly, please include photos with your message for refund or store credit consideration. Our dried pasta can be stored in a cool, dry place — perfect for stocking your pantry.
REFUNDS
We do our best to minimize product breakage during transit; however, if your item(s) or package(s) arrive damaged, you must contact us within 48 hours of the delivery date noted by the shipping carrier.
If your item(s) or package(s) are damaged or unsatisfactory, photos are required for any refund or online store credit consideration.
Please note that while we always aim to make things right, refunds and replacements are reviewed on a case-by-case basis, and we reserve the right to limit them when necessary.
If your order arrives damaged or is delayed in transit and we confirm eligibility after review, a refund or store credit will be issued.Please note that we do not offer reshipments for any orders.
Borgatti’s cannot be held responsible for:
— Packages delivered within the confirmed 2-day shipping window without photo proof of damage.
— Incorrect shipping addresses provided at checkout.
— Situations where the items received are consistent with the order confirmation and invoice, even if the product was not what the customer intended to purchase.
— Issues resulting from improper storage or handling, as outlined on the product page, product packaging, or the information insert included with the order.
— Items that don’t meet personal taste preferences — we know everyone’s palate is unique!
Perishables
Please freeze all perishable products immediately upon receipt. Perishable products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of delivery will be considered a loss to the consumer.
Non-Perishable
Non-perishable items, such as dried pasta, will only be eligible for a refund or online store credit if photo proof of damage is provided. As these items are shelf-stable, they are not affected by shipping delays.
Late or missing refunds
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within several business days.
If you haven’t received your refund yet, please:
1. Check your bank account again
2. Contact your credit card company — it may take additional time before your refund is officially posted
3. Contact your bank, as processing times can vary
If you’ve completed all of the above and still haven’t received your refund, please contact us at support@borgattis.com